Most oversized products ship via scheduled freight delivery. The carrier will contact you to arrange a delivery appointment, and most deliveries are curbside. We provide tracking information, delivery guidance, and our Concierge Team is available to answer any questions before your shipment arrives.

Yes. Many of the products we carry are trusted by luxury resorts, boutique hotels, country clubs, architects, designers, and short-term rental operators. We curate premium brands built for durability, performance, and long-term value.

Absolutely. Whether you're furnishing a backyard, vacation rental, hospitality property, or game room, our Concierge Team can help with product selection, layout recommendations, sizing, finishes, and project planning before you order.

While damage during transit is uncommon, it can occasionally happen with large freight shipments. If your order arrives damaged, document the damage, take photos, and contact us as soon as possible. We'll work directly with the manufacturer and freight carrier to resolve the issue quickly. We also recommend inspecting your shipment upon delivery and recording a video while unboxing for added peace of mind.

Yes, we offer free shipping on most products within the contiguous 48 states.

Yes. Most products sold by The Tournament House are backed by manufacturer warranties, with coverage varying by brand and product. Warranty details can typically be found on the product page or in the product documentation. If you have questions about a specific warranty before purchasing, our Concierge Team is happy to help.